Refund Policy

Refund Policy for Digital Printables
Hey there! We're so glad you're excited about your digital printable purchase! Due to the instant nature of digital downloads, all sales are final. We can't offer refunds or exchanges once you've downloaded your goodies. But don't worry, we're here to help if anything goes wrong!

If you receive a defective digital product or encounter any issues with your download, please don't hesitate to reach out to us at hello@colletteandco.co.uk. We'll do our best to resolve the issue and provide a replacement or refund if necessary.

In the rare event that you didn't receive your digital product and were unable to use it for your intended purpose, or if the product is defective, we'll work with you to resolve the issue. We'll notify you via email of our decision regarding any potential refund or replacement.

Getting the Most from Your Purchase
To help you get the most from your digital printables, we've included detailed instructions or guides with many of our products. You can also find helpful video tutorials and assets on our platforms, designed to make using our resources as easy and fun as possible.

What You Need to Know
- Digital downloads are non-refundable due to their instant nature.
- Additional non-returnable items:
    - Gift cards
    - Items purchased as a gift (due to the product being a digital download)
- If you encounter any issues, we're here to help – just shoot us an email!
- We strive to ensure all digital products are error-free and function as described.

We're Here to Help
At Collette & Co, we want to make sure you have an amazing experience with our digital printables. If you have any questions or concerns, please don't hesitate to reach out. We're always happy to help!

 

Thank you for supporting our happy family business – we're grateful for customers like you!